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Laptop Scheme

We are working with our families to support pupils in accessing remote learning during the pandemic. It is through us working together that we achieve the very best for the girls in our care.

On this page you will find helpful guides and instructions as well as information on how to stay safe online.




Getting Started with your Microsoft Windows device

Help Sheet

Each laptop is supplied with a help sheet from The Department of Education which explains some basic usage including the Logon process:







  • I can't find the password.

    There are no passwords on these laptops. However if you accidentally "Logout" rather than "Shutdown" then you will need to "Login" as the user explained above (.\localuser) - but there is no password.

  • Can school install "x" or change "x"?

    School is unable to change any setting as they are only configured by The Department for Education. However you should be able to use the laptop with Microsoft Office 365 Online and Teams as required.

  • I can't find the \ but i can find the /, can I use that?

    No. The characters mean different things so its important to use the correct one. It can be inputted by press the blue Fn (function key, bottom left hand corner) and the x this will input a \ symbol

  • Is the computer protected against Computer Viruses?

    The computer comes with Microsoft Windows Defender so there is no costs or installation needed. It may ask to update periodically so please just allow this to happen:

    Microsoft Windows devices include the following security and antivirus software:

    • Windows Information Protection
    • Windows Defender Credential/System Guard
    • Windows Defender Exploit Guard
    • Windows Defender Antivirus
  • Will my child be safe to use it online?

    As long as you have a internet connection to connect to then the laptop comes with Cisco Umbrella filtering software. Cisco Umbrella is strict but the Depertament for Ediucation have attempted to balance the needs of all user groups so that it is suitable for the full range of users from young children to care leavers. However this does not put the onus on the provider, some common sense approach will be needed on the usage of the laptop, so please monitor its usage as you would with any other device. There is also some helpful information provided on this page.

  • Does it include Microsoft Office?

    Microsoft Windows devices do not have Office 365 applications pre-installed, but your daughter will be able to use the schools Office 365 online as supplied via Microsoft Teams.

  • Who owns the device?

    These devices are and will remain under the ownership of the school. This is why there is signature required for the agreement form that you will be issued. 

  • Can we use our school logon details?

    Unfortunately not, these latops have noway of connecting the school systems, save remote access, so can not verify accounts.

  • Can I add this laptop to the school network?

    No, these computers are designed for home use and as such can not connect to a professional network.

  • Can I install Microsoft Office 365 onto the device?

    Unfortunately as they devices are controlled by Central Government you (and we) cannt install software onto the devices, however this should not cause too many problems as you can use Office 365 Online which shodul give you full access to the Office Suite.

  • Can I Install Teams App?

    Apps are not the same as Software so are handled in a different way by the device. This means you can Install the Teams App from the Office 365 page - Just follow the steps below:

    1. Sign in to Microsoft 365. Use your Microsoft 365 email address and password (your school account).
    2. Select the menu button and choose Teams.

    Teams Icon

    1. Select Get the Windows app.
    2. When prompted with the new window, select Save File.
    3. Now that you've downloaded Teams, sign in with your Microsoft 365 email address and password.
  • I am not able to "x" in Teams.

    As there are numberous web browsers and "compatible" computers they are not all absolutely 100%, so some websites are written for one browser in mind and some software is written for a particular version of Windows. So The same can be said between one style of service (eg Web vs App), so if you encounter an issue on the web version of Teams then please use the App and the same in reverse as each is better at indivudual things.


Keeping children and young people safe online

Content filtering software

These devices come with a web-filtering service called Cisco Umbrella installed. This blocks a range of illegal and inappropriate content and limits searching to the ‘Safe Search’ provided by popular search engines.

The web-filtering service is strict. We have attempted to balance the needs of all user groups so that it is suitable for the full range of users from young children to care leavers. You may wish to review whether the level of web-filtering is appropriate.

The first time the device connects to a new network, there will be a short delay before the content filtering starts to work. This usually takes less than 15 seconds but could take up to 2.5 minutes. During this time, users may be able to access any website without restriction while Cisco Umbrella registers the new device and checks network ports. DfE is working with Cisco to reduce this delay. Any updates made to support this will be deployed to the devices automatically.

You can report access to any inappropriate content that should not be allowed by Cisco Umbrella through the XMA Service Desk. See further details at the bottom of this guidance.

Keep your child safe online

It is important to have regular conversations about staying safe online and to encourage children to speak to you if they come across something worrying online.

These resources provide guidance for parents and carers to keep children safe online. They will, amongst other things, support you to talk to your child about a range of online safety issues, set up home filtering in a child-friendly way and set up age-appropriate parental controls on digital devices:

Thinkuknow by the National Crime Agency - Child Exploitation and Online Protection command (NCA-CEOP) provides resources for parents and carers and children of all ages to help keep children safe online

Childnet has developed guidance for parents and carers to begin a conversation about online safety, as well as guidance on keeping under-fives safe online

Parent Info is a collaboration between Parent Zone and NCA-CEOP, providing support and guidance for parents and carers related to the digital world from leading experts and organisations

National Society for the Prevention of Cruelty to Children (NSPCC) has guidance for parents and carers to help keepchildren safe online

UK Safer Internet Centre provides tips and advice for parents and carers to keep children safe online - you can also report any harmful content found online through the UK Safer Internet Centre



Getting Started with your Microsoft Windows device


The guidance below applies to devices supplied with software and settings managed by DfE. If the instructions below do not apply to your device and you require assistance, contact the school or local authority who supplied you with the laptop or tablet for support.

When you get your laptop or tablet

How to turn it on

  1. Plug in your device to the mains, using the power supply and charger in the box.
  2. Press the ‘On’ button.

Log in

You should see a screen that says “localuser”, and your desktop screen will automatically open.

Screenshot that says “localuser”

If you see a screen that says “.\localadmin” and tells you that the username or password is incorrect, press “OK” or enter (↵).

Screenshot that says “.\\localadmin”

Follow these steps:

  • Change the username in the top box from “.\localadmin” to “.\localuser” (it’s important to include the “.” dot and “\” backslash)
  • Do not enter a password (unless you have already set one)
  • Press return
  • You should see a screen that says “localuser”, and your desktop screen will automatically open

If you have set a password that you’ve forgotten, you’ll need to ask your technical contact to reset it for you. If you’re not sure who that is, please ask the person or school that gave you the laptop or tablet.

Screenshot of the login screen

Connect to Wi-Fi

Your laptop or tablet needs to access a Wi-Fi network before you can use the internet.

Screenshot showing the Network icon on the taskbar

  1. Click the Network icon on the taskbar. If you don’t see one of these network icons, click the "^" symbol and you should see it there.
  2. Choose your Wi-Fi network, then select "Connect".
  3. Type your network password, and then select "Next".
  4. You should choose "No" when asked if you want your device to be discoverable on the Wi-Fi network.
  5. Leave your computer on and connected to the mains and the internet for at least 3 hours the first time you use it.

Note: If you’ve been given a 4G router, look in its box to find the name of the network and the password you’ll need. If you’re using your own Wi-Fi then connect using the same network and password as you would with other devices, such as a mobile phone.

You’re ready to get online

You can start using your laptop or tablet once you’re connected to a Wi-Fi network. Your school and/or local authority will let you know which resources you should use.

Logging back into the operating system

The devices have no passwords set up. If you’ve logged out of the operating system, you can log back in with the username “.\localuser”. Type the username carefully – the .\ before localuser is part of the username.

Staying safe online

All Microsoft Windows devices registered to the DfE have safeguarding settings applied to keep you safe online.

This means you will not be able to use the laptop or tablet to access any inappropriate content.

If you’re blocked from viewing something you think you need for your education, work or wellbeing, please get in touch with your school or local authority contact to let them know.

If you’re worried that your child is accessing harmful content on any device, you can find support and advice at GOV.UK.

If your child is worried or needs support, they can call Childline (0800 1111) or download their ‘For Me’ app.

If your child has a social worker, you should contact your local authority if you have any concerns about your child’s safety or wellbeing.

Privacy notice: How we look after personal information using the mobile device management on Microsoft Windows laptops and tablets

This privacy policy is for the end users of Microsoft Windows laptops and tablets provided as part of the Department for Education’s Get help with technology programme.

Who this information is for

This information is for:

  • children, young people and care leavers
  • parents and carers

How we use your personal information

The Get Help with Technology programme is run by the Department for Education (DfE). This privacy notice explains how it will use your personal information.

As part of the Get Help with Technology programme we need to be able to:

  • keep children safe whilst they are online
  • locate, disable and delete data from the laptop that is on loan, if it is lost

The DfE have installed mobile device management software on the laptop or tablet to do this. The mobile device management solution will collect some personal information when it is implemented on the device.

The DfE is the data controller for the personal information collected when using mobile device management on a laptop or tablet provided through the Get help with technology programme.

The personal information collected will be:

  • a device number for the laptop or tablet loaned or given to you
  • your Internet Protocol (IP) address, which is a number linked to a device connected to a computer network
  • addresses of websites visited when using the laptop or tablet

For these purposes, the personal information above is securely shared between the DfE and the mobile device management software providers (including their contracted partners), under agreements with the DfE.

Your name is not shared with the DfE or mobile device management software providers (including their contracted partners).

When we can use your personal information

To use your personal information we need to meet one (or more) conditions in the data protection legislation. For this service we can use your information as part of our legitimate interests to provide a safe and secure platform, including disabling laptops that may have been stolen.

How long we hold personal information

Personal information is held by the DfE and the protective software providers (including their contracted partners) for up to 2 years.

Who we share your personal information with

We only share your personal information with the protective software providers (and their contracted partners) under our agreement for the reasons described above, unless there is a legal requirement for us to share it.

Your individual rights

Under the Data Protection Act 2018, you’re entitled to ask if we hold information relating to you and ask for a copy, by making a ‘subject access request’.

For further information and how to request your data, use the ‘contact form’ under the ‘How to find out what personal information we hold about you’ section in the Personal Information Charter.

You can read further information about your data protection rights at the Information Commissioner’s Office.

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